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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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 Posted: Tue Apr 03, 2012 4:50 pm Post subject: TomTom admits device 'leap year' bug |
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TomTom has admitted that a leap year bug is behind the issues many users have reported with loss of satellite reception.
The issue first came to light on 31 March with many users reporting problems obtaining a satellite fix. The bug appears to affect the GPS QuickFix files.
TomTom have a page here which states they are working in a fix.
The issue seems to be affecting a wide range of models. Are you experiencing this issue?
The original thread on this issue can be found here.
Update: Wednesday 4th April. TomTom have now posted a software update:
| Quote: | TomTom releases new software update to solve GPS reception issue on some devices.
Some customers have been experiencing GPS positioning issues since 31st March. The issue is caused by a ‘leap year’ bug in the software of the GPS receiver provided by a third party.
A software update fixing the issue is now available via MyTomTom. The update is straightforward. Simple instructions about how to update your device can be found at http://www.tomtom.com/386.
Please accept our sincere apologies for the inconvenience. We are fully focused on getting our impacted customers back on the road. |
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Darren Griffin
Last edited by Darren on Wed Apr 04, 2012 5:04 pm; edited 2 times in total |
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Tangsoodogb
Lifetime Member
Joined: May 23, 2006
Posts: 33
Location: Halifax
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| Posted: Tue Apr 03, 2012 5:23 pm Post subject: My TT Go 1005 is dead too! |
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What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves.
I have a Go 1005 Europe with the latest maps and software, which will only work after a 'drum roll' restart.
I have 18 days left to run on my live services.
I am now asking myself why I should renew, or even stick with Tomtom kit at all after this fiasco?
My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard.
Signed - EXASPERATED! |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Tue Apr 03, 2012 6:16 pm Post subject: |
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I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised. 
Oh, I remember, it's his ball (and rules) and he's the ref  |
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15462
Location: Bradford, West Yorkshire
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| Posted: Tue Apr 03, 2012 6:43 pm Post subject: |
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| M8TJT wrote: | I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised.
Oh, I remember, it's his ball (and rules) and he's the ref |
Mainly because creting a news item automatically creates a new forum post and there's o simple way to relink the news item to the other post...
MaFt |
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jimbo1
Occasional Visitor
Joined: May 24, 2005
Posts: 20
Location: Melbourne, Derby
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| Posted: Tue Apr 03, 2012 7:52 pm Post subject: |
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I dropped my TomTom GO300 on Saturday. After it would not find a GPS
signal, said GPS reception poor. I was in the process of finding a repairer
in the UK when I came across this article on BBC News
http://www.bbc.co.uk/news/technology-17599701
Now I wonder if it was as a result of being dropped or the "bug". I suspect
the former as it was working OK before I drooped it. However, it was 31st
March when I dropped it and this is the date the problem emerged.
Has anyone actually experienced the problem as described in the BBC article?
Regards
trubmij  |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Tue Apr 03, 2012 7:53 pm Post subject: |
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Well there you go! There had to be a good reason, and you've explained it most succinctly.
Respect :=) |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Tue Apr 03, 2012 8:00 pm Post subject: |
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| jimbo1 wrote: | | Has anyone actually experienced the problem as described in the BBC article? |
Plenty, see the linked thread in my news item and the very long thread on TT's own forums. It's affecting a great many users!
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Darren Griffin |
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twotonemark
Regular Visitor
Joined: Jun 10, 2004
Posts: 85
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| Posted: Tue Apr 03, 2012 8:05 pm Post subject: |
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Did 200 mile run today with IPhone WE version and ran ok.
_________________
iPhone 6 - TomTom WE- CamerAlert - Brodit Passive Adjustable mount.
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14910
Location: Keynsham
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| Posted: Tue Apr 03, 2012 9:43 pm Post subject: Re: My TT Go 1005 is dead too! |
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| Tangsoodogb wrote: | | My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard. |
Do it!! Or send it to me (mine died, unfortunately, best one they made including all the latest wide screen, Live, IQ stuff, buddies, you-name-it). Why oh why couldn't they have simply rebuilt it into a widescreen case?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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newsagent
Lifetime Member
Joined: Dec 13, 2005
Posts: 23
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| Posted: Tue Apr 03, 2012 10:39 pm Post subject: |
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I've just updated the latest software to overcome the problem and it's made no difference. Still waiting for a valid GPS signal  |
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chrish012000
Occasional Visitor
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Joined: Sep 30, 2005
Posts: 9
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| Posted: Tue Apr 03, 2012 10:52 pm Post subject: |
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| downloaded 11.036 with My TomTom - seems to get a fix now. |
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newsagent
Lifetime Member
Joined: Dec 13, 2005
Posts: 23
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| Posted: Tue Apr 03, 2012 10:54 pm Post subject: |
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| chrish012000 wrote: | | downloaded 11.036 with My TomTom - seems to get a fix now. |
What model have you got? Mines a Go820 |
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orion_jb2001
Regular Visitor
Joined: Sep 24, 2006
Posts: 138
Location: Tamworth Australia
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| Posted: Tue Apr 03, 2012 11:45 pm Post subject: |
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| Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!! |
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15462
Location: Bradford, West Yorkshire
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| Posted: Wed Apr 04, 2012 12:40 am Post subject: |
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| orion_jb2001 wrote: | | Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!! |
You would, because you'd get an email that there was a reply, you'd read the last post (from Darren) where he explained that the discussion was moved this this thread.
MaFt |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Wed Apr 04, 2012 3:51 am Post subject: Re: My TT Go 1005 is dead too! |
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| Tangsoodogb wrote: | What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves. |
They are now saying the original fault lay in the third-party software supplied by the GPS chip manufacturer.
I think that this time they have been pretty swift at finding a solution.
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